Revenue Growth Manager

Client Success · Atlanta, Georgia
Department Client Success
Employment Type Full-Time
Minimum Experience Experienced

 


Vision

We will return $1 billion back to small businesses


The Role of Revenue Growth Manager 

  • A revenue leadership role managing a portfolio of clients worth $1M+ in annual revenue
  • Drive maximum revenue within your client portfolio
  • Be the primary point of contact and develop productive relationships with with key client stakeholders within your portfolio of clients
  • Provide a client experience in which Gravy’s value is understood and maintained top of mind for client decision makers and contacts, reducing the possibility of churn
  • Grow revenue through your client portfolio


Primary Responsibilities & Tasks

  • Manage a portfolio of clients worth $1M+ in annual revenue
  • Grow revenue to Gravy through:
    • Expansion within your clients
    • Referrals for new clients through your clients
    • Identifying potential partnership/reseller opportunities from within your clients
    • Maximizing failed opportunity recovery across your clients
  • In partnership with a Revenue Recovery Lead, lead your Revenue Recovery Team to deliver maximum revenue recovery
  • Work with different departments to identify growth opportunities within your client portfolio
  • Be continuously developing different ways to seize growth and recovery opportunities
  • Define priorities based on impact and confidence
  • Work with your Revenue Recovery team to test ideas quickly
  • Evaluate results and implement adjustments based on results
  • Partner with sales, marketing, celebrations and revenue recovery to execute a tightly aligned client management and nurturing process from ‘closed deal’ to client Gravy-versaries
  • Participate in client onboarding calls to establish relationship and set proper expectations
  • Deliver Monthly Results to clients
  • Drive Quarterly and Annual Business Reviews

 

Key Performance Indicators

We are a results-based team.  The person in this position will be measured using these metrics and is responsible for ensuring these metrics are met. All employees have a 90-day evaluation after starting and then quarterly evaluation to review performance and core values alignment.

  • Delivery monthly revenue targets
  • Keep churn ≤ 2.5%
  • Client satisfaction and NPS scores ≥ 8 average





CANDIDATE PROFILE


Qualifications

  • You are revenue optimization minded
  • Demonstrated ability to communicate, present and influence credibly effectively at all levels of the organization, including executive and C-level
  • Ability to discern the unspoken signs of client satisfaction/dissatisfaction
  • Ability to create and execute rapid response action plans to suspected dissatisfaction or opportunity
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • An unmatched drive to ensure client satisfaction
  • Organized, methodical, AND flexible
  • Ability to operate with a continuous sales approach (2nd Sale)
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Excellent time and project management skills. You're always looking to improve inefficient processes


Personal Characteristics

You likely embody these characteristics:

  • You do what you say you will do when you say you will do it and own up to when you mess that up. 
  • You are responsible and self-reliant.
  • You have an attitude of constant improvement.
  • You approach life with optimism and see the good in situations and people.
  • You are able to communicate clearly, both verbally and in writing.
  • In reports, you are able to define problems distinctly, collect data accurately, establish reliable facts, and draw valid conclusions
  • You are hands-on and detail-oriented
  • You are a problem solver and aren’t dependent on others to tell you how to move forward.
  • You make decisions with the interest of the company, supervisor and team members in mind.
  • You are self-motivated to produce agreed-upon results.
  • You are not late to meetings. 


Your Schedule
The Revenue Growth Manager is a full-time, W-2 employee of GRAVY working approximately 40 hours per week. GRAVY core hours of operation are 8:30 am to 5:00 pm on weekdays. All full-time employees are expected to be available during core hours for meetings and communication (phone, Slack, email). Scheduled meetings would include, but not limited to, weekly team, weekly one-on-one with SVP Operations, and client account reviews.

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  • Location
    Atlanta, Georgia
  • Department
    Client Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced